Refund Policy

Order Cancellations

We do not accept order cancellations for change of mind.

Any order cancellation is at the discretion of WhiteGold TCG and is handled on a case by case basis.

If an order cancellation is accepted then either a refund back to the original payment method minus a 5% processing fee OR a 100% offer of store credit will be the only refund options.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional Non-returnable Items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable) or any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery

We only replace items if they are defective or damaged. If you need to exchange it for the same item.

Please note there is a 5% processing and handling fee on all applicable refunds.

Late or Missing Refund

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us through the support ticket system on our homepage.